Deleting your account and data
You can ask us at any time to delete your Osudhkosh account and everything stored with it. Here is how, and exactly what is removed.
How to request deletion
- 1Email support@osudhkosh.com
- 2Use the subject line: Delete my account
- 3Include the phone number your account uses.
- 4We will confirm the number belongs to you, then delete the account.
How long it takes
Accounts are deleted within 7 working days of the request. We email you once it is done.
What is deleted
- ✓Your name, phone number, email, profession and gender
- ✓Saved medicines and saved doctors
- ✓Price alerts
- ✓Health readings — blood pressure and sugar
- ✓Spending records
- ✓Family member details
- ✓Medicine box data, if you turned on sync
- ✓Reviews and comments you wrote
What is kept
Transaction records, if any exist, may be kept for up to 5 years for accounting and legal reasons — but they are no longer linked to your name or number. Our own catalogue (medicines, doctors, hospitals) is not your personal data and is unaffected.
Data kept on your phone — the medicine box and period tracker — never reached our servers unless you turned sync on. Uninstalling the app removes it.
Deleting some data without closing the account
You can remove saved medicines, alerts, health readings, spending and family members yourself, from the app or the website. Or email the same address and tell us what to remove.