Terms and refund policy
Last updated: 9 November 2026
This page explains Osudhkosh subscriptions (Plus and Family), scan quotas and refunds, in plain language.
1. What is always free
Medicine information, alternative brands, daily prices, doctor and hospital listings, lab test prices, emergency information and medicine-box reminders are free. They will never be put behind a subscription.
2. Plans and prices
Plus and Family are priced in Bangladeshi taka (BDT) as shown on the plans page. Prices or limits may change; a period you already bought keeps the terms it was bought under.
3. Prepaid, no auto-renewal
You buy 1 month or 1 year in advance. Nothing is charged automatically when it ends. To extend, buy again — if you still have time left, the new period starts from the end of the current one so no days are lost.
4. Payment and activation
Payments are made in the secure window of the EPS (Easy Payment System) gateway — with a card (Visa, Mastercard, American Express) or mobile banking/wallet (bKash, Nagad, Rocket, Upay and others). Your plan activates only once our server confirms the payment with the gateway — we don't rely on what the browser shows. A payment that was started but never finished is treated as cancelled after 24 hours. If a payment succeeds but the plan doesn't activate, see the refund section below.
5. Quotas and limits
Monthly quotas for prescription scans and lab report explanations reset on the 1st of each month (Bangladesh time); unused quota does not roll over. A scan that fails because of our server or AI is not counted against your quota.
6. When it ends
You return to the free plan's limits and ads come back. Your members, alerts, expenses and other data are not deleted; you simply cannot add new items beyond the free limits.
7. Ad-free
While your plan is active, no ads or sponsor banners are shown and advertisers' scripts are not loaded in your browser. It is tied to your account — it works when you are logged in.
8. Account, sharing and the shared ledger
A plan is for one phone-number account. Selling or sharing an account is not allowed; we may limit benefits in case of suspected abuse. The person you invite to a Family plan's shared ledger doesn't need a plan of their own, but the ledger stays open only while the inviter's Family plan is active — when it ends the ledger becomes view-only (nothing is deleted).
9. Refunds
You get a refund if (a) the payment succeeded but the plan was not activated, or (b) you were charged twice for the same purchase by mistake. Contact us within 7 days of the event. Otherwise payments are not refunded after use, though we consider special cases individually. Refunds go to the method you paid with and may take several working days depending on the gateway.
10. Payment security
We never see or store your card or mobile-wallet secrets (card number, PIN, OTP); payment happens on the EPS gateway's secure page. To process the payment we send the gateway your name, mobile number and (if any) email. We keep only the result and the transaction reference.
11. A note on health information
Osudhkosh provides information, not medical advice. A subscription does not change any guarantee about information quality or treatment outcomes. Consult a registered doctor before decisions.
12. Changes and contact
If these terms change we will say so on this page with a new date. For questions or problems, write to us via the contact page.